Privacy Policy
1. Data Controller
In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we inform you that the personal data you provide will be processed by:
Controller: Francisco Javier Llorca Hernández
Tax ID (NIF): 75150871G
Address: Calle Las Flores, 12, 18004, Granada
Contact email: info@visitarium.es
2. Data We Collect
At Visitarium we process only the information necessary to provide our services. The data we may collect includes:
Contact details: name, email address, telephone number.
Browsing data: IP address, browser, pages visited, session duration.
Data provided by the user in forms: information requests, bookings, newsletter subscriptions.
Data necessary for ticket or product purchases: identification and billing information. (Payment information is handled through secure external platforms; Visitarium does not store banking data.)
3. Purpose of Data Processing
Your data will be used to:
Manage requests, queries and communication with users.
Manage bookings, purchases and access to Visitarium services.
Send commercial information or updates, only when prior consent has been given.
Improve browsing experience and website quality.
Comply with applicable legal obligations.
4. Legal Basis for Processing
The processing of your data is based on:
Your consent, when you submit a form or subscribe to a newsletter.
Performance of a contract, when you purchase a ticket or request a service.
Legitimate interest, to improve our services and prevent fraud.
Legal obligation, in the case of invoicing or administrative requirements.
5. Data Retention
Data will be kept for as long as necessary to fulfil the purpose for which it was collected and, subsequently, for the legally required periods.
Data used for commercial communications will be retained until the user requests deletion.
6. Data Recipients
Data will not be disclosed to third parties except when legally required or when necessary to provide the service, for example:
Web hosting services.
Secure payment platforms.
Analytics tools (Google Analytics or others, if used).
All of them comply with the GDPR and provide adequate guarantees.
7. User Rights
You may exercise your rights at any time:
Access
Rectification
Erasure
Restriction of processing
Data portability
Opposition
Withdrawal of consent
To do so, write to info@visitarium.es indicating your request and attaching proof of identity.
You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD).
8. Data Security
Visitarium adopts the necessary technical and organisational measures to guarantee the security and confidentiality of data, preventing loss, alteration or unauthorised access.
9. Cookie Policy
The use of cookies on the website is detailed in the Cookie Policy available in the footer of www.visitarium.es.
10. Changes to This Policy
Visitarium may update this Privacy Policy when necessary to adapt it to legislative changes or to the operation of the service. The current version will always be available on this page.
Contact
For any queries related to this Privacy Policy, you may write to:
info@visitarium.es
